He added that the feelings of embarrassment were "palpable" for him and his United colleagues. The interviewer then attempted to clarify he statement, asking if he meant no law enforcement officer would ever board a United flight to remove a passenger.
In the future, law enforcement will not be involved in removing a 'booked, paid, seated passenger, ' Mr Munoz said. "We can't do that".
Dr. David Dao, 69, recovered Wednesday at a hospital, according to two Chicago attorneys representing him. It is unclear if Dao remains hospitalized.
What is United Airlines' standard operating procedure when deciding to forcibly remove passengers, including those resulting from involuntary denied boarding?
Banning overbooking would reduce load factor, and airlines would try to compensate, said Philip Baggaley, senior airlines credit analyst for Standard & Poor's.
The airline said it is "reaching out" to customers on Flight 3411 and "offering compensation for their flights".
Additionally, new cell phone video shows Dao speaking on the phone as a Chicago Department of Aviation security officer tried to get him to leave the plane. This announcement comes just hours after the airline said that it would be reviewing its policies to make sure this incident wouldn't be repeated.
Newly discovered exoplanet LHS 1140b could host alien life
Despite this lack of stellar energy, LHS 1140b is in the habitable zone of its star, which means that it could support life. That's because they're the most abundant stars in the galaxy and some of the easier stars to capture transit signals from.
The Cummingses both said Dao never raised his voice when speaking to the officers and airline officials, and that reports that Dao acted belligerent are simply not true. The group is urging everyone to boycott the airline until the CEO Oscar Munoz can meet with them.
"They take the bait. and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.
Munoz offered an apology to Dao, his family and other passengers on the flight.
Joya and Forest Cummings were sitting behind Dao on the United flight and began recording video after an airline supervisor asked Dao to leave the plane and he refused.
A video of Dao being pulled from his seat after he refused to leave the full plane has been seen around the world.
An online petition calling for Munoz to step down as CEO had more than 45,000 signatures as of Wednesday morning (Thursday NZT), but he told ABC that he had no plans to resign over the incident. I have to fix that, and I think that's something we can do. The slang website Urban Dictionary also posted a definition, reading, "to beat up and violently drag paying passengers off an airplane in order to make room for airline crew on stand-by".
"That is not who our family at United is and you saw us at a bad moment", Munoz told ABC News.